Armstrong Insurance was founded in 1959. A second-generation family-owned business, Jack Armstrong took over from his father in 1993 and has been active in the industry for over 30 years. More recently, Brenda Armstrong joined the company to open the second office in New Caney.
Jack and Brenda are active in the community: members of the Citizen Emergency Response Team (CERT) and members of the NCFW Disaster response team. Jack is a Board member of the East Texas Dream Center http://easttexasdreamcenter.org. Brenda is a Youth Sponsor at New Caney Family Worship (One Way Student Ministries).
HOW TO CHOOSE AN AGENT
We found some excellent advice here, at the National Insurance For Insurance Commissioners. We've edited it just a bit.
Selecting an Agent
Whether you’re looking for your first agent or thinking about switching agents or companies, it’s a good idea to have several to choose from. When evaluating your list, consider these things:
Have conversations with prospective agents. Explain your situation and ask for a quote. Simply asking does not mean you have to work with them. This is a chance for you to get a feel for how they work and if you’re comfortable with them.
Many agents and brokers will have letters behind their names on their business cards. These represent designations or credentials they have earned from various insurance groups or associations. Ask them what these letters mean and what they had to accomplish to earn the credential.
Financial Strength of the Company
When evaluating a company, you also want to check its company financial rating. There are five major rating services. Each has its own criteria for rating that uses a combination of qualitative and quantitative numbers to assess the company. Generally, a letter rating from A to F is assigned to the company. Be sure to review how the rating agency assesses the company and understand the rating system.
When you're applying for a job, you provide references, so don’t be afraid to ask a prospective agent for the same.
If you've had a particularly interesting insurance experience, or have heard of one, ask the agent how they and the company they represent would have dealt with the situation.
When in Doubt
If you’re not sure what questions to ask or you would like more guidance on how to evaluate a potential agent, contact your state insurance department.
What to Expect
Now that you have a shortlist of potential agents, what should you expect when you go to the office to purchase coverage?
Answers to Your Questions
If you have any questions about the quote or coverage you need, this is the time to ask. If the agent can’t answer the question, they should offer to find out the answer. An agent should never leave a question unanswered prior to your purchase.
If the agent doesn't tell you about the company he/she is placing your coverage with and why that company has the best coverage for you, ask why he/she chose that company.
You shouldn't feel pressured to choose an agent, a company or a quote. If an offer seems too good to be true, it probably is.